FAQs

Yes, all our products are rigorously tested to meet (US and EU safety standards). We use baby-safe materials that are gentle on your little one’s skin.

Our products are made with 100% organic cotton and other sustainable materials that are soft, breathable, and durable.

No, we ensure our products are free from harmful chemicals, dyes, and materials to prioritize your baby’s safety.

Yes, you may change or cancel your order if it has not been shipped. Please contact our customer service team immediately via WhatsApp at +91 84228 73121 or email us at hello@nintarababy.in with your order details.

If an item you ordered is unavailable, we will contact you promptly. For prepaid orders, refunds will be processed to your original payment method within 7–14 working days.

We provide the following payment options:

Online Bank Transfer
Credit/Debit Cards
Paytm, Google Pay, and other wallets
Cash on Delivery (COD)

Yes, COD is available in select locations. You can confirm availability for your area on the checkout page.

Absolutely. We do not store any credit or debit card details. Your payment information is encrypted and processed securely through our payment gateway.

If your payment fails but the amount is deducted from your account, it will be refunded within 5–7 business days. For assistance, contact us at hello@nintarababy.in.

We offer free shipping across India on all orders.

Orders are processed within 1–2 business days. Delivery times vary between 3–10 business days, depending on your location.

Once your order ships, we will send you an email with tracking details.

We offer a no-questions-asked, 10 days hassle-free return policy.

Step 1: Email us at hello@nintarababy.in or reach out to us at +91 84228 73121. Please provide your order number, product name, reason for return, and clear images of the product.
Step 2: Upon receiving your request, we will initiate the return process with our trusted logistics partner to arrange for the return of your product.
Step 3: Once our team validates your return, we will process your request for return.

Yes, we do offer refunds.

Products purchased on discount or during a sale are not eligible for replacements or exchanges.

You can reach us via:
WhatsApp: +91 84228 73121
Email: hello@nintarababy.in
Instagram: @nintarababyindia
Hours of Operation: Monday–Sunday, 10:00 a.m.–6:00 p.m. (excluding Indian public holidays)

We’d love to hear from you! Share your feedback via WhatsApp, email, or tag us on Instagram @nintarababyindia. Your stories and pictures make our day!