FAQs

About Us

What is Nintara Baby?

Nintara Baby is a baby products brand that creates functional, accessible, and aesthetic essentials for newborns. All our products are crafted with care in India using the highest-quality materials.

Are your baby care products made in India?

Yes, all Nintara Baby care products are proudly made in India, ensuring ethical production and quality craftsmanship.

Why are Nintara Baby products unique?

We design each product by listening to parents and caregivers. Our focus is on solving everyday challenges with innovative, high-quality, and aesthetically pleasing designs that are safe and durable for babies.

Why “boutique cotton”?

Boutique cotton is all about premium quality and unique charm. It’s a step above regular cotton, known for its fine, smooth texture, and features beautiful, curated designs. This special cotton is organic, free from harsh chemicals, making it gentle and safe. Perfect for your baby’s soft skin, boutique cotton stands out for its breathability, comfort, and luxurious feel.

Care & Safety

Are Nintara Baby products safe for babies?

Yes, all our products are rigorously tested to meet (US and EU safety standards). We use baby-safe materials that are gentle on your little one’s skin.

What materials do you use?

Our products are made with 100% organic cotton and other sustainable materials that are soft, breathable, and durable.

Do your products contain harmful chemicals?

No, we ensure our products are free from harmful chemicals, dyes, and materials to prioritize your baby’s safety.

Orders & Customization

Can I change or cancel my order?

Yes, you may change or cancel your order if it has not been shipped. Please contact our customer service team immediately via WhatsApp at +91 84228 73121 or email us at hello@nintarababy.in with your order details.

What if an item is out of stock?

If an item you ordered is unavailable, we will contact you promptly. For prepaid orders, refunds will be processed to your original payment method within 7–14 working days.

Do you offer personalized products?

Currently, we do not offer personalization on our products, but stay tuned as we expand our range!

Payments

What payment options do you offer?

We provide the following payment options:
Online Bank Transfer
Credit/Debit Cards
Paytm, Google Pay, and other wallets
Cash on Delivery (COD)

Do you offer COD?

Yes, COD is available in select locations. You can confirm availability for your area on the checkout page.

Is my payment information secure?

Absolutely. We do not store any credit or debit card details. Your payment information is encrypted and processed securely through our payment gateway.

What should I do if my payment fails?

If your payment fails but the amount is deducted from your account, it will be refunded within 5–7 business days. For assistance, contact us at hello@nintarababy.in.

Shipping & Delivery

Do I have to pay for shipping?

We offer free shipping across India on all orders.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery times vary between 3–10 business days, depending on your location.

How do I track my order?

Once your order ships, we will send you an email with tracking details.

Returns & Refund

What is your return policy?

We offer a no-questions-asked, 10 days hassle-free return policy.

How do I initiate a return?

Step 1: Email us at hello@nintarababy.in or reach out to us at +91 84228 73121. Please provide your order number, product name, reason for return, and clear images of the product.

Step 2: Upon receiving your request, we will initiate the return process with our trusted logistics partner to arrange for the return of your product.

Step 3: Once our team validates your return, we will process your request for return.

Do you offer refunds?

Yes, we do offer refunds.